Refund policy

Last updated: November 13, 2026

NexDen products are fulfilled through supplier warehouses. We generally cannot accept returns or exchanges for a change of mind, except where a law in your area requires otherwise.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us promptly and no later than 14 days after delivery at dqybr32d@mail.grokbot.com. Please include your order number and photos of the issue and packaging when you can.

If we confirm the problem, we will replace the item or refund it, including return shipping when we ask you to send the item back. Do not return an item until we say to.

Cancellations

We may be able to cancel an order only if processing has not started. Contact us as soon as you can. Once an item is being processed or has shipped, a cancellation is usually not possible.

How refunds are issued

Approved refunds go back to the original payment method. Processing time depends on your bank or payment provider.