Frequently asked questions
What is NexDen?
NexDen is a store for gaming peripherals, desk mats, and LED lighting to help personalize your desk and gaming setup.
Where do products ship from?
Products ship from supplier warehouses. US warehouse items typically arrive within 3–7 business days; China warehouse items typically arrive within 7–15 business days. Orders are processed within 1–3 business days. Delivery estimates are in business days.
What are the shipping rates?
Standard shipping is $8, with free standard shipping on orders over $70. Express shipping is $15. Available options and rates are shown at checkout.
Where do you ship?
We currently ship to the United States only.
Will my order arrive in one package?
Items may ship from different warehouses, so one order may arrive in separate packages. Tracking numbers are emailed once each shipment ships.
What is your return policy?
If an item arrives damaged, defective, or incorrect, contact us no later than 14 days after delivery at elopez@theitcg.com with your order number and photos. Confirmed issues will be replaced or refunded. We generally cannot accept returns for a change of mind, except where required by law.
How can I contact you?
Email elopez@theitcg.com or use the form on our Contact page.